fbpx
Accessibility

Accessibility options

Read website accessibility policy

High contrast

Text size

Solidarity in a Crisis

Solidarity in a Crisis is a peer delivered emotional listening support service for people going through very difficult life events and experiencing feelings of emotional or mental health crisis.

We provide three services:

  • An out of hours crisis helpline which offers phone support
  • A Community team which provides face-to-face support in the local community
  • The Harbour Mental Health Crisis Cafe inside Lewisham Hospital

We provide support to anyone who lives in Lambeth, Southwark or Lewisham. See the descriptions of each service for eligibility and referral details.

We are not qualified therapists but are trained to support people in a crisis short-term.

Co-designed and co-delivered by people with lived experience of mental health needs, addiction recovery or carers, the team helps to promote recovery and enhance feelings of belonging and hope to those in distress; while helping to prevent people reaching crisis point. 

What we do

Our three services all provide non-judgmental emotional listening support, they:

  • Support the person in distress before or after they reached crisis point, and help guide them towards appropriate professional support, if necessary
  • Work to reduce feelings of isolation and distress
  • Promote feelings of belonging
  • Signpost to relevant services, other suitable organisations and resources
  • Provide a stepping stone to longer term support and services

We are not an advocacy or befriending service.

Our services


   Out of hours crisis helpline

   Our out of hours crisis helpline provides peer support over the phone for adults experiencing a mental           health crisis.

   The helpline is open:

  • Monday to Friday from 6pm until midnight
  • Saturday and Sunday from midday to midnight

   Freephone: 0300 123 1922


Our Community team and Harbour cafe support people who have been referred to us by healthcare professionals, social services or other agencies.
The Harbour Mental Health Crisis Cafe

The Harbour cafe provides a relaxed, non-clinical setting for Lewisham residents who are in distress and need to talk to someone face-to-face.

The Harbour cafe is open seven days a week, from midday to 8pm.

Due toCOVID-19 restrictions we can support up to three people at the same time in the cafe for a maximum of two hours per person. Once we have received your referral you can just turn up. You do not need to make an appointment.

The Harbour cafe is inside Lewisham Hospital, opposite the Ladywell Unit in the Purple zone. The service is available to all Lewisham residents on referral basis and they can visit us every day for up to three weeks from referral.

If you have any questions, please email outofhours-solidarity@certitude.london or phone 020 3192 6722.

The Harbour crisis cafe is a partnership between Certitude, University Hospital Lewisham and South London and Maudsley NHS Foundation Trust.

Two of SIAC's team at The Harbour Cafe
The Community team

Our Community team are trained to support people in a crisis short-term and provide a safe space for people to talk about the difficulties they are experiencing.

Due to COVID-19 restrictions we are not able to meet face-to-face at present, but we offer telephone or video calls between 9am and 6pm.

The Community team can offer individuals a course of three to six one-to-one sessions.

For more information please email: siac@certitude.london

Eligibility and referral 

Individuals must be referred to the Community team or Harbour cafe by a professional (this includes GPs, key workers, IAPT services, A&E, or other organisations and charities).

Individual must also:

  • be 18 years of age or older
  • Live in Lambeth, Lewisham or Southwark to be referred to the Community team
  • Live in Lewisham to be referred to the Harbour café
  • Need support with a mental health crisis