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This page is for Certitude staff members. You will find links to reset or change your Microsoft password, along with other useful information to make your working life easier.

Register to reset your password

Use this link to register your details so you can reset your own password without having to contact the IT support desk. You won’t be able to reset your password unless you register your information here first: www.certitude.london/staff/register-details

Reset a forgotten password

If you’ve registered to reset your own password (see above) you can use this link to quickly and easily reset your password if you ever forget it: www.certitude.london/staff/reset-password

Change your password

If you know your password but don’t like it or want to change it to something more memorable, use this link: www.certitude.london/staff/change-password


A member of the IT team may ask you to run TeamViewer if they need access to your computer or other device as part of a support call: www.certitude.london/staff/teamviewer

Intranet (OurNet)

If you’re logged in, you can access all the latest updates and stories on OurNet using this link, including the most recent guidance on COVID-19. You can access CHRIS and other portals from OurNet too: certitudeorg.sharepoint.com/sites/home


Our easy-access staff benefits platform. Use the link to log in to the app from your work or personal phone – or access it from your computer browser. Once inside, you can access discount codes, online access to a private GP, offers for shopping and more: certitude-support.perkbox.com/home