Making time for each other


Aisling Duffy, Chief Executive

In pursuit of our goal to make Certitude even more person-centred, members of the Leadership Team are taking time out of their working day to spend time with the people that we support. Getting involved directly with the people we support is helping the team connect its decisions with the people most affected by them.

Some of the Leadership Team are working in workshops and respite while others are concentrating on individuals and families. Having commenced my career as a support worker for Ealing Consortium back in the early 1990s I have really enjoyed being back on familiar ground. I have been visiting an individual regularly and have really valued being able to spend time together without an agenda or specific purpose. Our conversations have been wide and varied – about the benefits of a fish tank to a shared enjoyment of country music! I have been amazed by this person’s willingness to share and I am consistently inspired by her; I feel we have made quite a connection.

I usually visit at the end of the day or even the end of the week so that I don’t feel under pressure from my own ‘to do’ list. We often spend a couple of hours together, it’s lovely to have the space to think and just be with someone we support.

It is already proving a valuable way of assessing strategy and has helped me to understand where and how things can be improved within Certitude

Although I believe we provide a good level of personalised support, I am convinced we can push the barriers further and become a centre of excellence for person-centred practices. It seems to me that it is often the small things that we must consistently get right – it is these seemingly little changes that can make a big difference to an individual’s life.

Aisling Duffy, Chief Executive