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Rewards and benefits

Our rewards and benefits

Certitude aspires to be the best social care employer in London. Find out more about what we offer our employees.

Our commitment to diversity, equality and inclusion

Certitude aspires to be the best social care employer in London, as recognised by colleagues, families and people we support. Having a strong commitment to equality, diversity and inclusion is an important part of this aim. 

Our diversity, equality and inclusion vision

We work in diverse, multi-cultural communities in London and our workforce reflects this 

Our vision is to do even better and continue to recruit, retain and develop a diverse, multi-cultural, multi-talented, agile workforce where we can all be confident enough to challenge discrimination and promote the rights of individuals.   

Certitude acts as a socially responsible provider and employer and we ensure our actions do not discriminate or disadvantage individuals, especially those with protected characteristics and/or those from particular socio-economic backgrounds. 

What we’re doing

We’re doing all we can to become a more diverse, inclusive place to work: 

  • Our equality, diversity and inclusion commitments are outlined in our Equality, Diversity and Inclusion Strategy. 
  • Our Equality, Diversity and Inclusion Steering Group is responsible for delivering this strategy, with the support of Leadership Team champions. 
  • We have three equality, diversity and inclusion network groups – covering BAME, disability and LGBTQ+ – which are open to colleagues who are happy to share their lived experiencewho want to have their voice heard and help us work towards a more equal and diverse organisation.
  • We have a consistently low gender pay gap across the organisation. 
  • We’re a Disability Confident Employer and a Mindful Employer. 

“I choose to work with Certitude because it’s an organisation that promotes diversity and inclusion which is critical to enduring relationship among our staff and the people we support. Being able to build relationships with people of different backgrounds and orientations is really enjoyable. “

(Support worker)

Financial rewards and benefits

We offer a rewarding career in an organisation that cares about our staff. Working with Certitude really is an opportunity to make a difference. 

In our quest to ensure that everyone has the right to a good life, we are always looking at ways we can improve – including how we reward staff. We work hard to ensure that we can offer you a package that is fair and competitive, supports your health and wellbeing and motivates and equips you to provide the best support you can. 

We offer competitive rates of pay which are reviewed annually. 

Our financial rewards include: 

Eye care voucherEligible display screen users can receive a free eye test at Specsavers with the voucher you receive. 

Travel to work loan schemeOnce you have completed 12 months continuous service, Certitude will lend you a maximum of £3,600 for your annual season ticket to travel to work. You repay the loan by deductions from your monthly pay over 11 months. 

Cycle to work (in partnership with Evans Cycles)Certitude can buy bicycles and cycling accessories and hire to colleagues tax free; usually recovered via salary sacrifice. At the end of the scheme, you will be given the opportunity to buy the bike or extend the agreement. You can also save 3242% on a new bicycle and/or cycling accessories. You must be committed to cycling to work for more than 50% of your commuting time and have successfully completed your probation period. 

Pensions and life assuranceCertitude offers membership of the Defined Contribution Scheme from the Social Housing Pension Scheme (SHPS). Membership of the SHPS pension scheme includes life assurance cover of three times your salary. 

PerkboxYou will automatically receive a membership to Perkbox, which brings together employee benefits, wellbeing, feedback, and recognition. You will also receive access to Perkbox Medical, which has various benefits such as giving you access to an online GP. 

“Having completed a Psychology degree in Ireland I arrived in London in my very early 20s full of energy and passion and with a youthful belief that I could change the world! Little did I know that the job I would get would in fact change me, teach me so much and offer me opportunities to grow and develop as a person more than I could have ever wished.

The job was a Support Worker supporting four young women who lived together in a house in West London and who had learning disabilities. They taught me so much and we had so much fun exploring different parts of my new city – London, together!

I learned the true meaning of person-centred and got great support, training and development from my employer. That organisation was called Ealing Consortium – and 30 years later with some name changes and mergers – it’s now known as Certitude! While I have had a number of roles since both within and outside of Certitude the best career decision I ever made was to become a Support Worker!

(Aisling Duffy, Chief Executive)

Our focus on learning and development

We invest in learning and development for all employees – to develop the skills and knowledge to do the role and to broaden developmentOur Learning Academy offers development opportunities and access to qualifications for different rolesincluding apprenticeships. For managers, we have two leadership programmes that support managers at any level. We also offer up to five days paid study leave in accordance with our time away from work policy. 

Your health and wellbeing

We aim to support everyone at Certitude to create a healthy work–life balance. Our approach to health and wellbeing is about creating an environment and the resources to help everyone look after their health and wellbeing in the way that suits them best.   

Annual leave: We offer enhanced levels of annual leave above statutory minimum. 

Flexible workingWe’re committed to helping our staff balance their work and home life and will consider a range of flexible working arrangements to support this. 

Annual leave purchase schemeAfter 12 months service, colleagues may purchase up to an additional five days leave within their leave year. 

Employee assistance programme and occupational healthThe Employee Assistance Helpline offers access to employees and their family to information, advice and counselling on a variety of personal and workplace issues. Occupational health provides guidance on health matters to the organisation. 

Occupational Sick PayAll permanent and fixed term employees who have passed their probation are entitled to Occupational Sick Pay. 

Occupational Maternity, Paternity and Adoption, Shared Parental payWe offer Occupational MaternityPaternity and Adoption leave and other enhanced levels of family friendly leave. 

“I’ve been with Certitude for over 20 years. I came into the organisation as one of only two Area Managers. We were a small organisation at that time and reported directly into the Director of Operations.

The organisation had a period of expansion and I became a Director a few years later. The organisation has grown exponentially over that time, through new contract and mergers. While my role has changed considerably over time along with the organisation, Certitude’s values have remained constant. That’s why I love Certitude – the people are the organisation and I love who we are.

(Mary Schumm, Director of Learning Disability Development)