We value your feedback
If things go wrong it’s important that the people we support, families and friends know how to raise concerns with us.
We want everyone to feel confident that whatever the complaint it will be properly investigated and, where possible, the matter put right.
You can raise a concern informally with the local staff or manager. If you don’t want to do this, or your complaint remains unresolved after doing so, you can make a formal complaint via our contact page to Certitude’s Chief Executive, Aisling Duffy.
The below documents outline the procedure and what you can expect from the process for making an informal and formal complaint:
If you make a complaint, you can expect: