Certitude was formed in 2010 as a result of bringing two long standing charitable organisations together – Southside Partnership and Support for Living. A further entity, Yarrow Housing joined the Certitude Group in 2020. See our structure here.
What all parts have in common is an unremitting commitment to a set of values that enable people we support to live fulfilling lives. While the organisation’s legal structure may appear complex, in practice all entities work to an agreed set of ambitious goals, objectives and budgets set by the Certitude board.
Together we have over 30 years’ experience of working alongside people with learning disabilities, autism and mental health needs providing person centred care and support. This infographic provides an overview of Certitude in 2021.
Certitude is very proud of its diversity and wants its workforce, at every level to reflect the rich diversity of London and the people and communities we support. The more diverse we are, the more relevant and insightful we are to those we support. We are a brave and ambitious organisation that facilitates safe and challenging conversations to further improve our diversity.
This means being open to challenging and sometimes uncomfortable discussions, being willing to learn, change and act. To be fully authentic in our actions and commitments – there is no room for tokenism or complacency at Certitude. Our Equality, Diversity and Inclusion strategy sets out our plans in this area.
Certitude’s progress and success are undoubtedly the result of years of effective and stable governance, leadership and management, and sound strategic and financial planning. This is a strong foundation on which we are building our next strategic plan.
The next few years are difficult to predict and will be prone to continued disruption and fallout from the pandemic. As a result, our strategic forward planning is focused on strengthening the organisational capabilities we need to be able to respond effectively to opportunities and challenges and to navigate uncertain times. These key organisational capabilities include:
At the heart of our ambition is a clear commitment to outstanding support for people and their families.
To ensure that people are supported consistently through skilled, strengths-based, positive risk-taking approaches to develop more independence, wider networks of support and to participate more fully in community life as active citizens, including being supported to access education, training, and employment.
Key to our success is the approach to our people – how we look after, motivate, and develop our teams. Excellence in this area comes from nurturing a high-performance culture and reputation as a ‘brilliant place to work.’
This is particularly important as we learn to operate in a post-COVID, post-Brexit world where our colleagues and teams will expect us to set out new ways of working for all areas and teams that supports work/life balance, flexibility, and retention.
Strategic readiness is about the effective alignment of our people, systems, buildings, and leadership resources with our strategy. Certitude is well-positioned, well-led and well-resourced to now establish itself as a key partner to health and social care commissioners and other providers, through our continuing development and a clear position on our risk appetite and tolerance for risk. The best way to deliver our mission is to ensure our sustainability as an organisation.
We will do this by continuing to grow so that we can provide great support to more people and families, but also so we have the financial strength to invest in our people, technology and systems which are so crucial to the quality and effectiveness of our support.
Our pillars are what set us apart from other organisations providing similar support. Some organisations may embody one of two of these concepts, but we are unique because we live and breathe all four. We are…
We aren’t afraid to lead, challenge and stand up for what’s right
We are unashamed about leading from our hearts and are proud to be emotionally engaged with what we do
We will not be hindered by convention; if it works for people, we do it
We are proud to live and work in London; the capital’s energy, diversity, tenacity and openness is reflected in everything we do
Certitude is rich in passion and motivation at every level to make a difference. Our values and behaviours apply as much to our Board as they do to everyone in Certitude.
We believe everyone is unique and has the right to a good life. We exist to support those who need us, to help them develop new skills, to meet new people, and experience new things and live the life they want – so that they can bring their own unique brilliance to the world.
We understand the importance of being reliable and stable figures in people’s lives and know that trust comes from never letting people down
We value difference and recognise people are multi-faceted; we focus on people’s unique dreams, passions, talents, ambitions and achievements
We remain curious and open, always looking to improve the quality and depth of our support
We work alongside people, not for them, and understand that we are at our best when we are working together