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Annual Review 2019

Annual Review 2019

This year’s annual review is a collection of stories which reflect the unique strengths of our organisation. Across Certitude, we believe everyone is unique. We all have our own hopes and dreams, views, goals and ambitions.

We all live and experience the world in different ways – there is both strength and beauty in diversity and not doing things the same as everyone else!  Israel and Kiether describe this brilliantly in this annual review.

There is much to love about living and working in London – one of the most dynamic cities in the world which at its best, embraces diversity with acceptance and celebration. We have so appreciated the support from two major donors this year to help expand our community support across London. You can read more about how we are breaking down barriers in accessing the Arts in the capital thanks to City Bridge Trust.

Breaking down barriers means standing up for what is right, even when that feels hard. We support people every day who have so much courage – to try again, to keep going, to trust. It is for all of us in Certitude to show as much courage and to do our best to continuously improve what we do, to build trust by doing what we say we will and where possible to influence and change the wider social care systems in place. Our role in the Fulfilling Lives Programme and our work to support people and their families who have been affected by Transforming Care in this review are just two examples of how we are committed to both individual and strategic change.

Finally, the difference Certitude makes in London – in people’s lives and within communities, is in no small part down to our colleagues across the organisation and this makes our Gold accreditation status with Investors in People this year all the more relevant. As ever, we would like to take this opportunity to formally thank staff, volunteers and Board members for their continual commitment and determination to ensure people live the life they want!

Eleri Ebenezer

Chair of the Certitude Board

Aisling Duffy

Chief Executive

Our year in review

Over 0
people were supported by Certitude during the past year
0 %
of our services are rated Good/Outstanding by the CQC as at August 2019
0
people on average attended workshops at our Connect & Do spaces each week
Nearly 0
people got involved through fundraising events
0
people received learning disability awareness tranining
0
people were helped by our Solidarity in a Crisis phoneline

We are unconventional

We embrace unconventionality. We believe in having the confidence to not follow the crowd, and to find different ways to do things. To live life means everyone is welcome, everyone has something to offer and everyone is in.

Click the photos to read more.

Israel and Kiether want to shift peoples' perceptions of autism

Changing mental health support in South London

Creating a space to talk in Lewisham

Kevin's lifelong dream is to be on EastEnders

Israel and Kiether want to shift peoples' perceptions of autism
Solving the challenges that leave people stuck in the system
Creating a space to talk in Lewisham
Kevin's lifelong dream is to be in EastEnders

We are brave

We stand up for what is right. Not right for the process or the system, but what is right for the person. 

We believe in taking the system on, fighting against anything outdated, and stalling bureaucracy.

Click the photos to read more.

How Fulfilling Lives is giving a voice to the people who are falling through the gaps

Building trust and getting the right support

Unette turned her back on her betting shop job and became a Support Worker​

How Fulfilling Lives is giving a voice to the people who are falling through the gaps​
Building trust and getting the right support
Unette turned her back on her betting job and became a Support Worker

We are loving

Across our organisation there is a powerful and non-sentimental love. Love for the people we support, the work we do, and the jobs we have. 

Because this love exists, we are brave enough to challenge and do what is right.

Click the photos to read more.

An out-of-hours phone line that has supported hundreds of people over the past 7 years​

Loving friendships at Lancaster Avenue

Kim puts her heart and soul into her job

How we're committed to investing in all of our staff across London

An out-of-hours phone line that has supported hundreds of people
Loving friendships at Lancaster Avenue
Kim puts her heart and soul into her job
How we're committed to investing in all of our staff

We are London

This is in our DNA. Not just because of geography but because we know first-hand the wonder and challenges that living and working in London brings. We think this makes us more understanding, more compassionate, and more tenacious in the face of a challenge.

Click the photos to read more.

Two grants help us break down barriers which stop people accessing the arts

A brave new vision in Hounslow

What our 'Outstanding' ratings from the CQC mean for the people we support

Two grants help us break down barriers which stop people accessing the arts​
A brave new vision in Hounslow
What our 'Outstanding' ratings from the CQC mean for the people we support​

Income and Expenditure for 2018/19

The overall outturn position across the group was a surplus for the year of £191k (£1,006k in 2017/18) before investment gains of £240k and fixed asset revaluations of £1,279k. This is a very positive position considering we continue to work in a very challenging social care environment adversely affected by restrictions on public spending and increasing costs. We have continued to minimise the impact of cost efficiencies on people we support by continued efforts to streamline our activities and maximise the outcome of each pound spent.

Total income was £33.565m (£32.183m in 2017/18). The increase is primarily a result of delivering new contracts as well as additional hours of support across a number of contracts. Total expenditure was £33.374m (£31.177m in 2017/18). The increase is as a result of additional staff costs to deliver more hours of support as well as an increase in general staff costs. Employment costs represent 77% of income and considerable efforts were made during the year to ensure we manage all our employment costs as effectively as possible. We have identified further cost saving opportunities, targeting agency costs, and in the coming year we will work to implement plans to reduce our need for agency staff and increase our relief bank.

For 2019, we have had to incorporate pensions reporting changes for the SHPS defined benefit scheme. This change has resulted in a net reduction of funds by £1.174m due to the changes in method calculating the pension’s deficit. There have also been presentational changes, moving the defined pension liability from creditors, and instead disclosing the liability separately on the balance sheet.

 

Income

million

%

Contractual income

29.681

88.4%

Rental income

2.468

7.3%

Donations and legacies

1.059

3.2%

Investments

0.241

0.72%

Other income

0.116

0.35%

Total

33.565

Expenditure

million

%

Care and support

33.214

99.5%

Fundraising

0.123

0.37%

Investment management fees

0.37

0.11%

Total

33.374

Thank you

Many thanks for the support given to Certitude over the past year:

Local authorities and commissioners

The London Boroughs of:

  • Bromley
  • Ealing
  • Harrow
  • Hillingdon
  • Hounslow
  • Islington
  • Kensington and Chelsea
  • Lambeth
  • Lewisham
  • Richmond
  • Southwark
  • Wandsworth
  • Westminster

Ealing CCG
Harrow CCG
Lambeth CCG
Richmond CCG
Southwark CCG
Wandsworth CCG

Our partners in the Lambeth Living Well Alliance

Our Supporters

The National Lottery Community Fund
City Bridge Trust
London and Quadrant Foundation
Open Society Foundation
Maximus Foundation UK
Screwfix Foundation

Our Corporate Partners

SC Johnson
Hays Davidson
Next Plc
Rize Studios
The Economist
Financial Conduct Authority (FCA)
Donr.com 
Harrow School
Dignity Funerals
Moto in the Community Trust
MyHomeGroup Ltd
John Lewis Westfield
Amazon Smile 
Sainsburys
Benefecto 
Waitrose
Marks and Spencer Kew
Barclays
Morrisons Foundation

 

Our Community Development Partners

Lilian Baylis School
Glades Shopping Centre
Langley Park Rotary Club
Harrow Rotary Club
Newstead Wood School
Perivale Golf Club

Our Volunteering Partners

Employee Volunteering
Ethical Angels
Darrick Wood Achool
Do it.org
Team London
IES Abroad
Headstart
Hyde Housing
Wandsworth Job Centre
Ealing Job Centre
London Metropolitan University
The Change Foundation
University of West London
West Thames College
SLAM (South London and Maudsley NHS Foundation Trust)