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Annual Review 2020

Annual Review 2020

This year has been a year like no other in recent memory. COVID-19 has had a profound impact on all our lives, and at times it feels difficult to remember life before March 2020. We make no apology for this year’s Annual Review focusing on the many achievements of people across the organisation over the past months. At such a time, people have continued to impress, inspire and keep going. Now more than ever, the Certitude traits that make our organisation what it is – loving, brave, unconventional and London – have never felt so strong.

In the months prior to the pandemic, Certitude strengthened its position as the leading not-for-profit support provider in London. We have continued to increase our support to people with learning disabilities, autism and mental health needs across the capital and are delighted to now be supporting people in Camden, Croydon and through our merger with Yarrow, further extending our reach in London. Our work in the Fulfilling Lives programme is making a significant difference to people by challenging traditional support methods and instead building, through genuine co-production, alternative approaches to support.

Without doubt, technology has played a more important role in all our lives in recent months. In this year’s review, you will read how people have learned new skills and stayed connected. Ultimately though, it’s people who make Certitude what it is. People we support, staff, families and volunteers. People who have this year shown their mettle and not only made the best of a hugely difficult worldwide crisis, but in so many cases learned new skills, boosted others on wobbly days, found new ways to stay in touch and keep each other going.

Very sadly, people we have supported and colleagues we have worked alongside, in some cases for decades, died this year in the early months of the pandemic. Each person we knew well, and loved and admired them for the impact they had on others’ lives. We wanted to share a little bit about each person, why they were so great to know, be with and have in our lives. They are, and will continue to be, missed and our thoughts remain with their families and friends.

Our sincere thanks to staff, volunteers, supporters and Board members for their ongoing commitment and determination to ensure that, even in the most difficult of times, people live the life they want!

Eleri Ebenezer

Chair of the Certitude Board

Aisling Duffy

Chief Executive

Our year in review

Over 0
people were supported by Certitude during the past year
0 %
of our services are rated Good/Outstanding by the CQC as at October 2020
0
people on average attended our virtual Connect & Do workshops each week
0
elearning modules completed by staff since March
0
learning disability awareness sessions were delivered by Treat Me Right!
0
people were supported by our Solidarity in a Crisis mental health service since March

We are loving

We are proud to lead from our hearts and to work with love, affection, care and respect.

Click the photos to read more.

Remembering people

Our response to COVID-19

Keeping connected during coronavirus

Thriving under lockdown

Remembering People
Our response to COVID-19
Keeping connected during coronavirus
Thriving under lockdown

We are London

Now more than ever we are proud to live and work in London. The capital’s energy, diversity, tenacity and openness are reflected in everything we do. London is in our DNA.

Click the photos to read more.

Yarrow and Certitude come together

Solidarity in a Crisis responds to increased demand

Black Lives Matter

Mayor and Mayoress of Kensington and Chelsea pay us a visit

Yarrow and Certitude come together
Solidarity in a Crisis responds to demand
Black
Lives Matter
Mayor and Mayoress pay us a visit

We are unconventional

We find strength in doing things differently, and this means we can adapt quickly and creatively. We will not be hindered by convention; if it works for people, we do it.

Click the photos to read more.

Edgy art centre keeps Londoners connected and creative

Connect & Do creative activities thrive online

Pandemic disruption offers opportunity to do things differently

Edgy art centre keeps Londoners connected and creative
Connect & Do creative
activities thrive
online
Pandemic disruption offers opportunity to do things differently

We are brave

We have shown ourselves to be resilient. We aren’t afraid to lead, to challenge the status quo and to stand up for what’s right. Not what’s right for the system, but what’s right for the person.

Click the photos to read more.

Embracing the unknown

Awards round-up

Innovating and influencing policy

Embracing the unknown
Awards round-up
Innovating and influencing policy

Income and Expenditure for 2019/20

Yarrow joined the Certitude group on 1 April 2020. While Yarrow was a separate entity at 31 March 2020, for this review we have included Yarrow into the group figures. Total income was £46.348m with a surplus for the year of £371k before investment losses of £416k and Actuarial pension gains of £1,828k. This is a very positive position considering we continue to work in a very challenging social care environment adversely affected by restrictions on public spending and the driving need to reduce costs.  

Total expenditure was £45.977m. The increase is as a result of additional staff costs to deliver more hours of support as well as an increase in general staff costs. Employment costs represent 78% of income and considerable efforts were made during the year to ensure we manage all our employment costs as effectively as possible. With the increased cost pressures of COVID-19 we will need to continue to review how we manage all our resources. 

Income

million

%

Contractual income

40.867

88.2%

Rental income

3.820

8.2%

Donations and legacies

1.394

3%

Investments & other income

0.267

0.57%

Total

46.348

Expenditure

million

%

Care and support

45.840

98.9%

Fundraising

0.099

2.14%

Investment management fees

0.038

0.81%

Total

45.977

Thank you to everyone who has supported us over the last year.