Our Strategy

We make a difference

• People we support told us it makes a difference to them when they can see they are making progress in their lives.
• Families agreed and said that hearing about even small changes makes a difference.
• Colleagues across Certitude told us how inspired and motivated they get when they see they have made a difference.

We are inclusive

• We want everyone in Certitude to feel valued and able to achieve and contribute to their full potential.
• We want equality, diversity and inclusion to be central to our culture and practice.
• We want people we support and their families to work with us at every level of Certitude to coproduce how we govern, lead, manage, learn, appoint, quality assure, and design and deliver support.

We work smart

• Our teams across Certitude have an appetite for more flexible and efficient ways of working.
• People we support, families and our teams have told us how important it is to have the right people, processes, systems and freedoms to be consistent, creative and effective in the way we work.
• Colleagues across Certitude have told us about the importance of good technology, and they want our IT, digital and data programmes to be smarter, quicker and more integrated.