Ensuring quality and compliance

We are committed to providing high quality support that complies with our statutory and regulatory responsibilities.

We go over and above the legal requirements and have Committees in place to monitor our performance on a regular basis.

Our own internal quality framework includes a Quality Checker Programme involved people we support, family members and carers checking and reporting on the quality of the support we provide.

All our registered care homes and domiciliary care services are regulated by the Care Quality Commission (CQC). You can read the latest reports from the CQC covering our domiciliary/home care agencies and individual registered services here.

Driving Up Quality

Certitude is very proud to be signed up to the Driving Up Quality Code alongside other partner organisations and commissioners. This is part of our commitment to ensuring the best possible outcomes for people with learning disabilities. You can read our latest self assessment here.

Certitude sets exceptionally high standards for itself and fully endorses the code which reflects our belief that everyone has the right to a good life.

We are also a member of the Voluntary Organisations Disability Group through which we have signed up to the ‘Stopping the over medication of people with a learning disability’ Campaign and the Learning Disability Health Charter.

Comments and Complaints

A key way to ensure quality is to listen to, and learn from, people we support and work with – including relatives, friends, advocates and professionals. Your compliments, comments and complaints help us to understand what is working well or not so well and will help us to get things right.

There are several ways for you to provide your feedback to us. You can contact us by telephone, email or write to us. You can also download our complaints forms here: Complaints form Easy read complaints form

All feedback is valued and treated seriously. We are committed to ensuring our services provide high quality support.